Umlaut Wealth Solutions logo

    Privacy Policy

    Umlaut Wealth Solutions ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.

    1. Scope

    This Policy applies to all personal information we handle across Australia, New Zealand, and the United Kingdom, in compliance with the Australian Privacy Act 1988 (Cth), the New Zealand Privacy Act 2020, and the UK GDPR/Data Protection Act 2018.

    2. Information We Collect

    We may collect:

    • Contact details (name, email, phone, address)
    • Business and financial details (e.g. adviser information, licensee details, integration preferences)
    • Website and usage information (cookies, analytics data)
    • Any other information you provide directly to us

    3. How We Collect Information

    • Directly from you (forms, emails, calls, meetings)
    • Through our consulting services and Xplan integrations
    • From third parties you authorise (e.g. integration partners, software vendors)
    • Automatically via website cookies or analytics

    4. Use of Information

    We use your personal information to:

    • Provide and improve our Xplan, Wealth, and Integration services
    • Communicate with you regarding projects, support, and updates
    • Ensure compliance with legal and regulatory requirements
    • Conduct research, reporting, and service optimisation
    • Send marketing communications (if you have consented)

    5. Legal Basis for Processing (UK/EU)

    Processing is based on:

    • Your consent
    • Necessity to perform a contract
    • Compliance with legal obligations
    • Our legitimate interests in operating and improving services

    6. Sharing and Disclosure

    We may share your information with:

    • Technology partners (e.g. Iress/Xplan and integration providers)
    • Our staff and contractors
    • Service providers (hosting, analytics, professional advisers)
    • Regulators, law enforcement, or as required by law

    We do not sell personal information.

    7. International Transfers

    We use secure Microsoft Azure data centres located within Australia, New Zealand, and the United Kingdom. Your information is stored and processed in the region most relevant to your engagement with us.

    We do not transfer your personal information outside these jurisdictions unless:

    • you have expressly authorised us to do so, or
    • it is required by law or regulation.

    In the unlikely event we need to transfer data outside your region, we will ensure appropriate safeguards are in place (such as Standard Contractual Clauses under the UK/EU GDPR).

    8. Retention

    We keep personal information only as long as necessary for the purposes outlined in this Policy or as required by law.

    9. Security

    We use administrative, technical, and physical safeguards — including ISO 27001 certified systems, encryption, and restricted access — to protect your information.

    10. Your Rights

    Depending on your jurisdiction, you may have rights to:

    • Access and obtain a copy of your information
    • Correct or update your information
    • Request deletion or restrict processing
    • Data portability (UK/EU)
    • Withdraw consent (where consent applies)

    11. Cookies

    Our website uses cookies and analytics to improve your experience. You can adjust browser settings to refuse cookies.

    12. Complaints

    If you have concerns, please contact us (see below). If unresolved, you may contact:

    • Australia: Office of the Australian Information Commissioner (OAIC)
    • New Zealand: Office of the Privacy Commissioner (OPC)
    • UK: Information Commissioner's Office (ICO)

    13. Contact Us

    Email: contact@umlautsolutions.com

    Phone: 1300 665 665